Delete your data

Last updated: 6 September 2026

You have the right to request deletion of your personal data held by Tkatuf Growth Commercial Company at any time. This page sets out exactly how.

Option 1 — Email us (fastest)

Send an email to info@tkatuf.com with the subject "Data Deletion Request", including:

• Your name as you gave it to us
• The mobile number or email associated with your dealings with us
• The channel you used (WhatsApp, Instagram, TikTok, website, branch…)
• Whether you want all your data deleted or only a specific category

Option 2 — From inside the conversation

If you have messaged us on WhatsApp or any of our accounts, simply write "delete my data" in that same conversation and our team will handle the request from there — nothing else is needed.

Option 3 — Revoke our app from the platform

If you granted our app a permission on your account on any platform, you can withdraw it directly:

• Facebook / Instagram: Settings → Accounts Center → Apps and websites → select the app → Remove
• TikTok: Settings and privacy → Security and permissions → Manage third-party apps → Revoke access
• Google: myaccount.google.com → Security → Third-party apps → Remove access
• X: Settings → Security and account access → Apps and sessions → Revoke access
• Snapchat: Settings → Permissions / Connected apps → Remove

Revoking stops any future access immediately. To delete what we already hold, also send a request using one of the options above.

What happens after your request

What gets deleted

• Contact data: name, mobile, email
• Your conversation history with us on WhatsApp and direct messages
• Your order notes, preferences and complaints linked to you
• Any images or attachments you sent us

What may remain, and why

• Invoices and accounting entries: the law requires us to keep these for 10 years; they cannot be deleted sooner.
• Aggregated, non-identifying data: such as order counts at a given branch — this does not identify you and is retained.
• Data held by third parties: anything held by delivery apps or social platforms is governed by their policies and must be requested from them directly.

If you are not satisfied with our response

You may lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) under the Personal Data Protection Law.

See also our full Privacy Policy.